Refund Policy
Introduction

This refund policy outlines the terms and conditions under which refunds are processed for bookings made through the Bless Financial Technologies Inc. ("Bless") platform. By making a booking on Bless, you agree to the terms outlined in this policy. Please read this document carefully before making any bookings.

Refund Eligibility

Full Refund Eligibility: Explorers are eligible for a full refund if they cancel their booking more than 24 hours before the scheduled start time of the experience.

No Refund Eligibility: Explorers are not eligible for any refund if they cancel their booking within 24 hours of the scheduled start time of the experience.

Refund Process

  1. Navigating to Refund Option:

    • Explorers must log in to their Bless account.

    • Navigate to the "Bookings" tab.

    • Select the "Upcoming Bookings" section.

    • Choose the specific experience for which they would like to request a refund.

    • Scroll down to find the option to request a refund.

  1. Verification: Bless will automatically verify the cancellation timing and eligibility for a refund based on the time of the request submission relative to the scheduled start time of the experience.

  1. Processing Time: Successful refund requests will be processed within 3-7 business days of verification.

Refund Clauses and Scenarios

Host Cancellation: If a host cancels an experience, explorers are eligible for a full refund regardless of the timing of the cancellation.

Force Majeure: In the event of unforeseeable circumstances beyond the control of both the host and the explorer, such as natural disasters, government restrictions, or other emergencies (force majeure events), explorers may be eligible for a refund. Each case will be assessed individually.

Host Misconduct: If an explorer reports misconduct or significant deviations from the advertised experience by the host, Bless may facilitate a partial or full refund after investigating the claim.

Double Booking: If a booking error occurs on the Bless platform leading to a double booking, the affected explorer is eligible for a full refund.

Experience Quality Issues: If the quality of the experience is substantially lower than advertised, explorers may submit a refund request within 24 hours after the experience. Bless will review the complaint and determine if a partial or full refund is warranted.

Refund Exclusions

No-show: Explorers who do not show up for the experience without prior cancellation are not eligible for any refund.

Personal Reasons: Refunds will not be issued for cancellations due to personal reasons, such as changes in personal schedule, illness (unless supported by a medical certificate), or dissatisfaction with personal arrangements.

Non-compliance: Refunds will not be issued if explorers fail to comply with the host’s guidelines or requirements, leading to a cancellation or denial of service.

Limitations of Liability

Indirect Damages: Bless is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our platform, including loss of profits, whether based on contract, tort, or any other legal theory.

Total Liability: Bless's total liability to any explorer for any claim arising out of or relating to this refund policy or the use of the Bless platform shall not exceed the amount paid by the explorer for the specific experience in question.

Dispute Resolution

Mediation: In case of a dispute regarding a refund, Bless encourages explorers and hosts to resolve the issue amicably through mediation. Bless may provide assistance in facilitating communication between parties.

Arbitration: If mediation fails, disputes will be resolved through binding arbitration in accordance with the arbitration rules of Ontario, Canada. The decision of the arbitrator shall be final and binding on both parties.

Amendments to the Policy

Bless reserves the right to amend this refund policy at any time. Any changes to the policy will be effective immediately upon posting on the Bless platform. It is the responsibility of explorers to review the policy periodically.

Contact Information

For any questions or concerns regarding this waiver policy, please contact us at:

Address: Suite 200, 150 King Street West Toronto, ON M5H 3T4

Email: hello@explorebless.com